Shipping & Returns Policy
Most Summers Dreaming crowns are MADE TO ORDER meaning the piece is created after the order is placed. This ensures we stick to our slow fashion ethos and only create what is required - keeping true to each creation being handmade with love just for you ☽ Please allow up to 7-12 days before the shipment of your order.
SHIPPING within Australia
Standard shipping via auspost - all crowns are packaged safely and posted in cardboard boxes
$15 flat rate Aus wide
FREE shipping on all orders over $400
SHIPPING International
international standard via auspost (up to 1kg) - $25.00
international standard via auspost (over 1kg) - $40.00
*note that all product prices indicated and payments made on this site are in Australian dollar currency.
Order processing
Due to the nature of the mermaid crowns and garments being hand-made, at times there may be a small wait of 7-12 days for orders to be processed. Otherwise, all orders will be dispatched where possible on the next working day. you will receive a shipping confirmation email as soon as your order leaves the warehouse.
Delivery times standard within Australia
for metro delivery, please allow 3-5 working days and for rural delivery, please allow 4-7 working days.
All parcels require a signature on delivery. if you are not there to sign for your parcel, Australia Post will issue a collection slip for you to locate your parcel at the closest local post centre.
purchases made on weekends and public holidays will be processed on the following business day.
Express within Australia
for metro delivery, please allow 2-3 working days and for rural delivery, please allow 3-5 working days. all parcels require a signature on delivery. if you are not there to sign for your parcel, Australia post will issue a collection slip for you to locate your parcel at the closest local post centre.
International
We ship to new Zealand, USA, Canada, Asia pacific, UK & selected European or countries using Australia Post pack & track international.
Deliveries are sent during normal business hours between Monday and Friday, 9-4pm. Purchases made on weekends and public holidays will be processed on the following business day.
Please allow 7-21 days to receive your parcel for standard shipping.
A tracking number will be sent to you upon payment so that you can track the delivery of your goods. pack and track shipping does not have a signature on delivery option, so please ensure all delivery premises are secure.
if your desired shipping country is not listed above, please contact lou@orbitthelabel.com to discuss alternate shipping options.
Please note: when orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Customs Taxes and Charges
Before ordering please check your country’s customs/import policies before ordering. Any customs taxes or charges are the responsibility of the recipient and must be paid by recipient. Orbit Clothing have no control over these charges and cannot predict what they may be.